Collaborating with Office 2016

December 17, 2015

Microsoft Office 2016 allows you to easily share documents with friends and colleagues and work with others on the same document simultaneously while using the familiar and rich formatting options you have already mastered. Avoid sending attachments back and forth, trying to ensure that everyone stays up-to-date, or manually merging … Continue reading

Dynamics CRM and the Single Sign-on

December 10, 2015

Microsoft® Dynamics® CRM 2013 offers many new and exciting features, including using Active Directory Federation Services (ADFS) Release 3.0 with its convenient single sign-on while still providing a secure, supported and efficient claims-based authentication and secure SSL-encrypted Internet-facing deployment. Software developed by Microsoft, ADFS runs on Windows Server operating systems, … Continue reading

Remote Servicing Using Lync

December 3, 2015

When talking, emailing or messaging with customers, have you ever just wanted to reach through the phone or device and take control of their computer? Those with access to Microsoft® Lync® can use the Lync or Skype® for Business interface to do just that. At a minimum, Lync users can … Continue reading

Field Guide to CRM Index

November 26, 2015

We have been running a series of posts as field guides to CRM, based on our earlier post, The Many Uses of Versatile Dynamics CRM, outlining the numerous uses of Microsoft® Dynamics® CRM. This post provides a link to each field guide. We also ran a post, Dynamics CRM Benefits by Use Category, outlining … Continue reading

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